Privacy Policy

AIM Internet Ltd (“we”, “our”, or “us”) is committed to safeguarding the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, disclose, and retain personal data. It also details your rights and how to exercise them.

1. Introduction

1.1) We act as a data controller in relation to the personal data of website visitors and service users, determining the purposes and means of processing.
1.2) You will be asked to consent to our use of cookies upon your first visit to our website, in accordance with this policy.
1.3) You can manage your preferences via our Privacy Controls.
1.4) For company details, please refer to Section 19.

2. How We Use Your Personal Data

We process the following categories of personal data for the purposes and legal bases set out below:

• Usage Data: Includes IP address, location, browser type, referral source, visit duration, and navigation.
  Purpose:Analytics and service improvement
  Legal basis: Consent.
• Service Data: Information provided during service use, such as name, phone number, and email.
  Purpose: Service delivery, security, backups, and communication
  Legal basis: Consent.
• Enquiry Data: Information submitted through forms regarding services.
  Purpose: Responding to enquiries, marketing, and sales
  Legal basis: Consent.
• Notification Data: Data provided to receive newsletters or updates.
  Purpose: Communications
  Legal basis: Consent.
• Correspondence Data: Communications, including metadata, generated through the website.
  Purpose: Record-keeping and communication
  Legal basis: Legitimate interests (business administration).
• Legal Claims: Data may be processed where necessary for the establishment, exercise, or defence of legal claims.
  Legal basis: Legitimate interests.
• Legal Compliance and Vital Interests: Data may also be processed to comply with legal obligations or protect vital interests.

Note: Do not submit personal data of third parties without appropriate consent or a lawful basis.

3. Automated Decision-Making

We may use automated systems, such as Google Analytics and Google Remarketing, to tailor advertising based on your browsing data. Please refer to our Cookie Policy for more details.

4. Disclosure of Personal Data

We may disclose your personal data:

• Within our corporate group (subsidiaries and affiliates).
• To insurers, legal advisors, and professional service providers.
• To suppliers or subcontractors as necessary for service delivery.
• Where required to comply with a legal obligation or protect vital interests.

5. International Transfers

5.1 We may transfer personal data outside the UK/EEA to contractors in Bulgaria, Chile, India, and Australia.
5.2 Such transfers are protected by Standard Contractual Clauses approved by the European Commission.
5.3 By submitting data for publication online, you acknowledge it may be accessible globally.

6. Data Retention

6.1 Personal data will not be retained longer than necessary.
6.2 Contact details (name, address, phone, email) will be retained for a minimum of six months and up to one year following the date of submission.
6.3 Emails are retained for up to two years, per company policy.
6.4 Exceptions apply where retention is necessary for legal compliance or vital interests.

7. Data Security

We implement technical and organisational measures to secure your data, including:

• Encrypted storage of contact and payment data.
• Secure servers and devices.
• Encrypted web communications.

You are responsible for maintaining the confidentiality of your website login credentials.

This policy may be updated from time to time. Changes will be posted on this page and may be communicated via email.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (subject to a £10 fee and identity verification).
• Rectify inaccuracies.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Requests should be submitted in writing to our contact details below.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Children’s Data

Our services are not directed at individuals under 16. Any such data collected inadvertently will be deleted.

12. Updating Information

Please notify us of any changes to your personal data to ensure accuracy.

13. Data Processor Role

When we host websites on behalf of clients, we act solely as a data processor. Our processing obligations in such cases are governed by the contract with the data controller.

Contact Details

AIM Internet Ltd

– Birmingham Office: 156 Great Charles Street, Birmingham, B3 3HN.

– London Office: 35-41 Folgate St, London, E1 6BX.

– Phone: 0870 062 8760

– Email: info@aiminternet.co.uk